Digital Banking User Guides

Whether you’re managing business or personal accounts, BankCherokee’s new digital banking experience brings everything together in one place—and we’ve built resources to help you confidently navigate both sides from day one. These step-by-step resources are designed to make your transition smooth and intuitive.

Business Users

Personal Users

Frequently Asked Questions (FAQs)

Need help navigating our digital banking platform? You’re in the right place. Browse the topics below to find answers organized by category—so you can quickly access the information that matters most to you.

First-Time Login

No. Re-registration is not required. If you were enrolled in BankCherokee’s digital banking before Tuesday, October 21, 2025, you’ll automatically have access to the new platform. Just have your Account number and SSN or TIN ready—you’ll need it for your first login.

No. If you were enrolled in BankCherokee’s digital banking prior to October 21, 2025, you’ll automatically have access to the new platform. Just have your account number and SSN or TIN ready for your first login.

Yes, but you’ll need to log in manually the first time. After that, you can re-enable biometric login in your settings.

The new app is compatible with most Apple and Android devices. For the best experience, we recommend updating your device to the latest operating system version.

Mobile App

No. Once the new app launches, the previous version will no longer be supported and will not function.

The new app supports most modern iOS and Android operating systems. For optimal performance and security, we recommend updating your device to the latest available version.

Tools & Features

Yes. We’ve introduced a modern, intuitive design to help you easily navigate your accounts, track spending, and manage transfers—all from one streamlined dashboard.

Absolutely.

  • Internal transfers between your BankCherokee accounts—or to another BankCherokee customer—are available and now even more seamless.
  • External transfers continue to be supported for customers enrolled in ACH Origination, providing flexibility to move funds wherever needed.

Our upgraded Bill Pay experience allows you to:

  • Manage your payees
  • Set up one-time or recurring payments
  • View your payment history—all within the new platform

No. If you were previously enrolled in eStatements, you’ll continue receiving them automatically—no action needed.

No. As part of the upgrade, Recurring Scheduled Transfers will not carry over automatically. You’ll need to reestablish them manually within the new platform to ensure your transfers continue as expected.

Yes. The new mobile app mirrors the functionality of online banking and introduces new features like:

  • Improved mobile check deposit
  • Enhanced security features

Make sure you’re using the updated app. For more details, see the FAQs regarding the mobile app.

Yes. Your active payments and payees will be migrated. As a best practice, we recommend verifying recent activity to ensure everything is accurate.

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Digital Banking

Log in to your BankCherokee Account today

And don’t forget to turn on automatic app updates to ensure you have access to the latest features as they’re made available.

Download in the App Store Download on Google Play