A New BankCherokee Debit Card Is Coming—Here’s What to Know
Over the coming months, BankCherokee debit card holders will receive a new card as part of our regular replacement process. We’re gradually rolling out a refreshed card design with added contactless (tap‑to‑pay) functionality.
This update is happening automatically based on your card’s expiration month. There’s nothing you need to do, and your current card will continue to work as usual until your new one arrives and is activated.
Below, you’ll find answers to the most common questions to help set expectations and explain what to know when your new card shows up.
We’re updating our debit cards with a refreshed design and added features, including contactless payment for faster, more convenient purchases.
Cards are replaced based on their expiration month as part of our regular process. Most clients will receive their new card about one month before the month their current card expires. Cards are replaced based on the expiration month (not the year), so cards expiring in the same month are updated together as part of the rollout. Delivery timing may vary slightly. 
No. Your new card will be sent to you automatically—no action is required.
To ensure a smooth experience for all clients, early replacement is not available unless your card is lost, stolen, or not functioning properly.
Yes. Your current card will continue to work normally until your new card arrives and is activated.
When your new card arrives: 1) Safely destroy your old card, 2) Activate the new card, 3) Begin using it for purchases
Contactless payment allows you to tap your card on a payment terminal instead of inserting or swiping it.
You can use contactless anywhere you see the contactless (tap) symbol at checkout.
Yes. Contactless payments use advanced security features, including encryption and fraud monitoring, just like chip-enabled transactions.
No. Your PIN will remain the same.
If your card is lost, stolen, or not working properly, please contact us and we’ll help you with a replacement.
Yes. Both consumer and business debit cards are being updated as part of this rollout.
Our goal is to make this transition simple and seamless, with as little disruption as possible. If your card is working normally, there’s no need to take action or request an early replacement.
If you have questions, or if your card is lost, stolen, or not functioning properly, our team is always here to help—connect with us today.
