• COVID-19 Update 06/26/2020: our Smith Ave., Grand Ave., and North Oaks lobbies will be opening on Monday, June 29. The Randolph drive-up will reopen on Monday, July 6. We ask that you wear a mask when you visit our lobbies - thank you!
  • Visit our COVID-19 page for branch hours and additional resources.

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Lost Stolen Check Card

Report Lost or Stolen Check Card

Steps to take if your BankCherokee Check Card has been lost or stolen.

Step One – Close your Check Card (see options below)

  • During Normal Banking Hours - (Monday through Friday 8:30 a.m. to 5:00 p.m. and Saturday 9:00 a.m. to Noon.)

Call our Convenience Banking Center: 651-225-6299

  • After Hours

Please call Card Services at 1-800-472-3272 and a member of their support team will assist you. The support team will ask you what bank you are with, make sure to tell them "BankCherokee" - all one word. It will make it much easier for them to locate your card.

Step Two – If you are using the After Hours number, please click here to email us. In your email please say that you reported your card lost or stolen via the After Hours number and provide us with a contact phone number. We will call you during normal banking hours the next business day to further assist you.

Step Three – Do you have other credit cards that were lost or stolen or a BankCherokee Credit Card? If so, below are customer service numbers to Visa, MasterCard, Discover and American Express so you can report your card(s) lost or stolen.