Is Mobile Banking Free?
Yes, our Mobile Banking service is free. Our standard fees apply for bill payments and Popmoney person-to-person payments made through Mobile Banking.
Message and data rates may apply.
Do I need to be enrolled in Online Banking to use Mobile Banking?
Yes. You must be enrolled in Cherokee Online Banking to use mobile banking.
Do I need to sign up for Mobile Banking?
If you plan on only using the app, you can simply visit your app store and download the app. If you want to use the Text or Mobile Browser versions, you’ll need to enroll.
To enroll, log in to Online Banking, click on “Personal Profile” and go to the section entitled “Mobile Banking Profile”. Once enrolled, you will receive a welcome text with additional information.
Is there a waiting period to use Mobile Banking?
There is no waiting period.
For the Mobile Banking App: Once you have downloaded and installed the app, simply log in using the same user ID and password used for Online Banking.
For Mobile Browser Banking: Log in to Cherokee Online Banking, click on “Personal Profile” and go to the section entitled “Mobile Banking Profile”. Once enrolled, you will receive a welcome text with a special link to the mobile browser site. Make sure to bookmark this link for future use.
For Text Banking: Log in to Cherokee Online Banking, click on “Personal Profile” and go to the section entitled “Mobile Banking Profile”. Once enrolled, you will receive a welcome text.
Do I need a new username/access id or password?
No. Use the same Cherokee Online Banking username/access id and password. If you change your Online Banking password, the Mobile Banking password will automatically change as well.
How do I install the Smartphone App?
The smartphone app can be found by searching your smartphone’s application store, either the Apple App Store, Google Play or Kindle Store. You simply type in “BankCherokee” to find us.
Once downloaded, simply use your Cherokee Online Banking credentials to log in.
What if I lose a mobile device?
You can deactivate the device by following these steps:
- Log in to Cherokee Online Banking and access Mobile Banking preferences under the Personal Profile link. Locate the phone number and select the option “Stop using this device for Mobile Banking”.
- Or call us at 651-225-6299 during regular banking hours.
How do I set up alerts?
It’s easy. Just log into Cherokee Online Banking and set your alert preferences by clicking on the Blue Alerts button located in the upper right-hand corner of your screen. The Alerts system may take a few seconds to load, once it appears, click on the “Messenger” link and a new page will load with an option to “Setup New Alert”, click that link and select the type of Alert you’d like to set up.
Can I add new payees from Mobile Bill Pay?
No. To add a new payee to your list, log in to Cherokee Online Banking Bill Pay.
How much transaction history do I have access too?
You can view your current and previous statement history via mobile banking.
What dollar limits apply to Mobile Deposit?
You may make any number of Mobile Deposits with a daily limit of $1,500.00. Each Mobile Deposit includes one deposited check only.
How should I endorse a Mobile Deposit check?
Be sure that the back of the check is endorsed, as usual, and include the words ‘For Mobile Deposit Only BankCherokee’ to identify the check as a Mobile Deposit.
When are funds available from a Mobile Deposit?
Funds from Mobile Deposits are generally available on the next business day after it is received, just like any deposit.
If making a deposit prior to the cut-off time (2:30 pm CST) you will see a Pending Transaction credit on your account around or after 3:30 pm CST. You can also check the status of your deposit via mobile banking. Log in to Mobile Banking, click on Deposits, and then click on View Deposit History.
The cut-off time for Mobile Deposit is 2:30 pm CST.
What should I do with the paper check after a deposit?
We recommend securely storing the check for 14 business days, then destroying the original paper check.
What types of checks can be deposited?
Any check drawn from a U.S. financial institution can be deposited. The following items cannot be deposited:
- International checks.
- U.S. savings bonds.
- Postal money orders.
- Third-party checks.
- Checks payable to customer and another party who is not a joint owner on the account.