Online Banking

I can’t access bill pay, it says cookies are blocked.


I was told to clear my cache, what is cache?

Your internet browser’s cache stores certain information (snapshots) of webpages you visit on your computer or mobile device so that they’ll load more quickly upon future visits and while navigating through websites that use the same images on multiple pages so that you do not download the same image multiple times. Occasionally, your cache can prevent you from seeing updated content, or cause functional problems when stored content conflicts with live content. You can fix many browser problems simply by clearing your cache.


How do I clear my cache?

Chrome

  • In the browser bar, enter: chrome://settings/clearBrowserData
  • At the top of the “Clear browsing data” window, click Advanced.
  • Select the following:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  • From the “Time range” drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.
  • Click CLEAR DATA.
  • Exit/quit all browser windows and re-open the browser.

Internet Explorer 11

Note: On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11. We strongly recommend that you upgrade to a new operating system if your current system does not support Internet Explorer 11. If you experience difficulty with Internet Explorer, make sure compatibility mode is turned off.

  • Select Tools > Safety > Delete browsing history….If the menu bar is hidden, press Alt to make it visible.
  • Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  • Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  • Exit/quit all browser windows and re-open the browser.

Microsoft Edge

  • In the top right, click the Hub icon (looks like a star with three horizontal lines).
  • Click the History icon (looks like a clock), and then select Clear all history.
  • Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  • After the “All Clear!” message appears, exit/quit all browser windows and re-open the browser.

Firefox

  • From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
  • From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  • Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  • Click Clear Now.
  • Exit/quit all browser windows and re-open the browser.

Safari 8 and later

  • From the Safari menu, select Clear History… or Clear History and Website Data…
  • Select the desired time range, and then click Clear History.
  • Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

How do I enroll in online banking?

Simply fill out the online enrollment form, after you complete the enrollment form you’ll have immediate access to your BankCherokee accounts.


What is Bill Pay, and how does it work?

Bill Pay is a feature that allows BankCherokee customers to send payments either electronically or via U.S mail without the need for postage. It is a great time saver. Check out our Cherokee Online Bill Pay demo.


Is there a monthly fee for online banking?

No, there is no monthly fee for online banking.


Is there a monthly fee for your online Bill Pay service?

No, there is no monthly fee for our online Bill Pay service. Please keep in mind, if you don’t use your bill pay account at least once in a 3 month period it will become inactive.


I did a Bill Payment a few days ago and the company says they haven’t received it. Why?

You can check the status of your bill payment by logging into your bill payment account and then click on Bill History. From this screen, you can locate the payment in question and view the payment details. Or if you’d prefer speaking to someone you can call 1.866.679.3392 between the hours of 6 am to Midnight seven days per week.


I am locked out of online banking; how do I get logged in again?

Please contact our convenience banking center at 651-225-6299, and a bank representative will be able to assist you.


I forgot my password/access ID; how do I get that information?

Please contact our convenience banking center at 651-225-6299, and a bank representative will be able to assist you. If you remember your access ID but have forgotten your password, you can use our reset password feature and we will email you a temporary password.


 

Have more questions?

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